FAQ- How Our Site Works

1. I Got a Notice that I Was Nominated. What Do I Do Now?

To complete the selection process, we ask you to confirm your information by completing our short (60 second) questionnaire. Once you have qualified, the site will automatically take you to our "Registration" page so you can be listed. After you register, the site will then take you to our "Store" page where can order office plaques, upgrade your listing etc. (Please see #3 & 4)

2. I have a Group Practice with Multiple Providers. Can the Practice Qualify?

No. Each dentist has different training, experience & reviews so each must qualify individually to be included in our directory.

3. Why Should I Get a Plaque, Logos or Press Release?

Your award can be extremely impressive if you inform others that you were selected. Office plaques are stunning make a strong statement about your practice. Use your "Press release" to notify hundreds of news outlets, search engines, and social media of your honor. Our "Logos" on your website instantly communicate your enhanced status versus other providers in your area.

4. My Listing is FREE, Right?

Yes. However, our free listing is quite basic. We encourage you to consider upgrading to a "Preferred Listing--Logos bundle" ($14/mo.) to show your practice name, advanced degrees, website, map, services, phone, full address, unlimited use of our logos, enhance SEO etc. Patients overwhelmingly choose Preferred Dentists over those with basic Listings.

5. Can I list my Practice Name on my Plaque?

Yes, you may list your practice name on any plaque you order.

6. Can I list my Practice Name in your Directory?

Only if you upgraded to a "Preferred Listing". We do not list practice names on free listings.

7. I Already Registered; Can I Bypass Your Questionnaire?

Yes. Just input your email address in the space provided.

8. I signed Up in Past Years, but My Email is Not Being Recognized?

You may have used another email address, inputted it with a “typo”, or registered with a different website. Please complete our short questionnaire to register.

9. How Did I Get Nominated?

Your nomination may have come from a colleague, a patient, or from research by our nominating committee. To qualify dentists, we check your background, experience, years in practice, online ratings, patient reviews, disciplinary actions, continuing education & evidence of your commitment to excellence.

10. Corrections & Mistakes- I need to change or correct my information:

Please email us the changes you need. Please remember to include the dentist’s name, degree (or profession), and address so we know which account to update.

11. Phone-Can I Call You?

We prefer to communicate by email to avoid endless telephone tag with busy dentist's offices. We will almost always get back to you the same day or within 24 hours. Written correspondence also helps insure that we receive and publish the most accurate information.

12. Can I Order by Phone?

No. All orders go through our website.

13. Can I Purchase Plaques from Past Years?

Yes, we offer plaques up to 3 years back assuming you would have qualified in those years. Please email us with your name and profession. Please indicate which style plaques you would like, for which years, so we may advise you how to order.

14. Can I Get a Discount for Ordering Multiple Products?

Yes. The site provides 5%, 10% and higher discounts depending on the number of items you order. If you received a promo code, please enter it for a greater savings.

15. My Credit Card was Denied:

Please input the card information again to be sure numbers or other data were not entered incorrectly. If the problem persists, please contact your credit card company (toll free number on the back of your card.)

16. Why Is the Site Not Letting Me Fit My Name & Degrees?

We can fit approx. 25-30 characters on plaques. Otherwise the font becomes too small to read, or impairs the esthetics. Please consider leaving out a degree, abbreviating a middle name or removing periods from your degree(s).

17. How Long Will It Take to Get My Order?

"Preferred Listings" will usually show within 24 hours. Since all Plaques are custom-made, please allow about 4 weeks for delivery; the same for "Press Releases" that have to be custom- written, keywords-added and formally published.

18. How Can I Get Your Logos?

Our Logos will be automatically emailed to you, at no extra charge when you upgrade to a "Preferred Listing". Forward them to your website-company or graphics person to place them on your website & in any marketing. If you missed them, please email us.